The following policy applies to e-commerce on the site of Ruslania Books Oy (hereinafter referred to as Ruslania) in
the Internet. Ruslania retains the right to amend it's policy without prior notice. Before placing an order the Customer
Terms of subscriptions
1. General policy
When placing an order, the Customer accepts this policy for shipment to Finland and abroad. Ruslania only sells goods to
private persons of age and to corporate bodies. Sale to a person under age is possible under conditions that his
custody gives a written permission by e-mail or by fax to the purchase of goods.
In e-commerce orders are accepted by Ruslania only from a registered Customer. A private Customer should
give his credentials (name, address, telephone number and e-mail address; a corporate Customer shall also
note his business ID). Ruslania shall not transfer Customer information to anyone except members of the
same group of companies or as required by law. According to the law on personal information, any
Customer has the right to check his individual information in the register. Only the name, address, telephone,
email-address, user code and password are registered in the Customer register. At the Customer's wish his
native language and possible areas of interest may also be registered. The Customer register is kept by
Ruslania's Customer service.
The Customer's order information and purchase history are protected by the choosed password. The
Customer is asked to store the password in secresy in order to prevent any outsider to get access to this
The price currently in force is the price indicated in Ruslania's price list at the moment of placing
the order, to be found at www.ruslania.com
All prices are VAT-inclusive (10% or 24%).
Delivery expenses shall be added to all mail deliveries according to the way of shipping chosen by the
Customer. Ruslania's Customer service shall ship the goods in one or several parties whereas delivery cost
shall usually be charged only once.
Minimum purchase requirement at Ruslania's web-store is EUR 5. Ruslania retains the right to change
4. Terms of payment
At Ruslania's web-store user pays via Finnish
e-banking or the service of a
national credit card company
which accepts payments with Visa and MasterCard/Eurocard (Credit/Debit), Visa Electron and American Express or the international online payment systems
and Google Wallet
. Also, payments in USD checks are accepted.
Both corporate customers and individuals may be invoiced. Additional info on payment may be seen at
How to place an order
When making a purchase, the Customer is transferred to the web payment service of the matching credit
card company or bank. Only the information on the accepted/rejected payment and the payment date
reaches Ruslania. Ruslania doesn't store or have access to any credit card information whatsoever.
If the delivery takes place against invoice, the term of payment shall be fourteen (14) days from the
date of the invoice, if not otherwise agreed between the Customer and Ruslania. When effecting
payment, always state the reference number.
Overdue payment is charged at the rate of 11% p.a. (as per law) and an additional fee of EUR 5 will
be added to the total of the invoice in the second overdue reminder.
In the event of overdue payment or other payment default and if no agreement has been reached with
the Customer service, Ruslania shall retain the right not to handle new orders until the payments have
Titles to all goods delivered shall stay with Ruslania, until full payment is effected. Ruslania has the right
to check the Customer's creditworthiness.
5. Delivery (shipment)
Since the books and other goods sold by Ruslania as a rule are not of Finnish origin, the term of delivery
may vary from 2 to 20 working days, depending on whether the book/item is in stock or not. All the delivery
times indicated during ordering process are estimated and can not be guaranteed.
In the case of express delivery the parcel tracking service is provided only for the following countries: Belgium,
Brazil, Canada, Denmark, Finland, France (European part), Germany, Ireland, Luxembourg, the Netherlands, Portugal,
Slovakia, Spain, Sweden. The express deliveries dispatched to all the other countries can not be tracked further
than Finland and the delivery time indicated can not be guaranteed.
In the event of an exceptionally long term of delivery Ruslania shall without delay inform the Customer
about this by e-mail. The Customer has the right to cancel his order, if the item/title should be delivered within
an exceptionally long term. Ruslania retains the right to cancel a placed order if a title is out of print/out
of stock, or it is exceptionally difficult to attain. In such a case the Customer will be offered a similar product to
replace the out-of-stock one or the Customer may reserve the sum he has paid for future purchases.
Should an order include more than one item with different terms of delivery, the order will normally
be despatched not until all items are ready for shipment. The delivery may, however, be divided into two
or several parties at the discretion of the Customer service. In case of a mail delivery in several parties, the
postage shall usually be charged only once (during the first shipment).
6. Liability (disclaimer)
Ruslania assumes no liability whatsoever for any direct, incidental, consequential or indirect damage, arising to the Customer
out of the product, non-acceptance of the order, or delay of shipment. Neither shall Ruslania assume any liability
whatsoever for the content of any material or resource in the periodical or any damage arising out of them, since such
liability is on the manufacturer or the publisher. Similarly, all liability concerning copyright is on the manufacturer or the
7. Return Policy
According to the Finnish Consumer Protection Act, any goods mailed to a private citizen may be
returned within 14 days from the receipt. A returned item shall be essentially in the same condition as
it was at the time of receipt. The right of return does not apply to DVD and CD disks,
if the wrappings have been opened, nor does the right of return apply to computer software and electronic books transferred
via the Internet.
Return policy in business-to-business shall be in compliance with the Finnish Trade Law and fair trade
usage. Any return shall be settled with our Customer service (see Contacts
In the event of return from abroad (from outside Finland), the mailage cost shall be borne by the Customer.
Any return from abroad shall be settled with the Customer service in advance.
In the event of a mistaken delivery (wrong title or item with flaw or damage), the Customer shall notify Ruslania as soon as
possible. A damaged item shall, as a rule, be replaced by delivering a flawless item. If this is not possible, a discount or
another item may be discussed to settle the matter.
9. Force majeure
Ruslania shall not assume liability for non-delivery or delay of delivery of items, if caused by force majeure conditions
(acts of God, calamities, strikes, terrorist acts, sabotage, suspension of traffic or energy supply, export or import prohibition,
acts of government officials etc., which have significantly jeopardized the operations of Ruslanian or its partners). Ruslania
will try to notify the Customer as soon as possible on the entry of such conditions into force.
10. Settlement of disputes
Disputes and conflicts concerning contracts and their conditions between Ruslania and its Customers shall be settled primarily
by amicable negotiations. If a settlement cannot be reached, the disputes may be appealed to the Helsinki Disctrict Court
of Justice. The settlement shall be governed by Finnish law.